The NZCT difference
There are plenty of good reasons to join NZCT, which we outline below. However, we think the best advice comes from our existing operators, so we would recommend you visit an NZCT venue and talk with the venue operator there about the NZCT difference.
What we can say is that we will work hard to ensure you get the best possible products and service. We understand that venue payments, gaming machine investment and service are important to you, so they are key areas of focus for us.
Unique in-house service centre
NZCT is the only trust with a national, in-house machine service. 95% of service calls are logged at our office in Wellington. As our computer-based service system can detect faults remotely, we are often alerted to a fault, and have arranged a fix, before you’re aware of a problem. This allows us to identify manufacturing faults faster than any other trust, and deal directly with the manufacturer to get them fixed. We can offer your choice of service provider, as we deal with most providers nationwide.
Widest machine choice and the best technology
We have a policy of sourcing our gaming machines from a range of suppliers, so we have the widest choice available to players and can adopt the latest technology whenever it becomes available. Our venues enjoy more consistent investment than our competitors as we continually upgrade our machine fleet.
Extensive staff and gaming machine expertise
NZCT has highly qualified staff dedicated to maximising your venue performance while ensuring your staff are fully trained in harm minimisation, daily and weekly gaming operations, and how to handle armed hold-up situations. Several of our staff have more than 25 years’ experience in all aspects of gaming.
Comprehensive problem gambling training
We provide comprehensive problem gambling training to all venue supervising staff. We regularly check in with venue operators and managers to ensure a person trained in harm minimisation is always on duty. Our on-demand online gambling harm minimisation training programme enables your staff to refresh their learning at any time. Our regional and area managers can train venue staff in-person when requested. We know how important it is to minimise your risk of incurring fines, loss of licence or prosecution.
Compliance and best practice
NZCT is proud to lead the industry in compliance and best practice. Our assurance comes through external audits, internal audits and management reporting. We were the first gaming trust accredited to ISO 9001. Our compliance team is led by a qualified lawyer, with robust systems and procedures in place to ensure our venue operators, staff and trustees are guided through the minefield of regulatory and statutory requirements governing our sector.
Advocacy on your behalf
NZCT actively participates in local authority gambling policy reviews, advocating for venue relocation clauses and influencing policy changes. We also engage with the DIA and parliamentary select committees on proposed policy and legislative changes.
How to join the NZCT family
If you like what we have to offer, feel free to call us on 0800 44 69 28 or call our regional staff to arrange an obligation-free appraisal.