For pub and venue operators

NZCT is the only trust in the country with a national, in-house machine servicing model. All service calls are logged at our head office in Wellington.

As our computer-based service system can detect faults remotely, we are often alerted to a fault, and have arranged a fix, before you’re aware there is a problem. Our nationwide service system allows us to identify manufacturing faults faster than any other trust, and to deal directly with the manufacturer to get the fault fixed.

We can offer your choice of service provider, as we deal with most providers throughout the country.

We have a policy of sourcing our gaming machines from a range of suppliers, so we have the widest choice available to venues and players, and can adopt the latest technology whenever it becomes available.

Our venues enjoy more consistent investment than our competitors as we continually upgrade our machine fleet.

NZCT has highly qualified staff dedicated to maximising your venue performance while ensuring your staff are fully trained in harm minimisation, daily and weekly gaming operations, and how to handle armed hold-up situations.

Several of our staff have more than 25 years’ experience in all aspects of gaming.

NZCT is proud to lead the industry in compliance and best practice. We provide assurance through external audits, internal audits and management reporting. We are also the only gaming trust accredited to ISO 9001.

Our compliance team is led by a qualified lawyer, with robust systems and procedures in place to ensure you and your staff are guided through the class 4 gaming sector’s minefield of regulatory and statutory requirements.

Our staff will proactively complete compliance checks with you at least every two months.

We provide comprehensive problem gambling training to you and your staff. You will be reminded of your obligation to ensure a person trained in harm minimisation is always on duty. To help achieve this, we have created an online harm minimisation training programme; we're the only gaming trust to have one.

Our regional and area managers are available to train venue personnel one-on-one. We know how important it is to minimise your risk of incurring fines, loss of licence or prosecution.

NZCT makes submissions to every territorial authority on their gambling policy reviews. Along with other gaming trusts, we have successfully lobbied to change the gambling policies of several councils who had or were considering sinking lid policies, and to include venue relocation clauses.

You will have a dedicated NZCT liaison person who will be your first port of call for any issues and questions. They will visit your regularly to see how things are going and to conduct compliance checks.

We also provide bi-monthly newsletters, emails about important issues, a professional website, and daily posts on Facebook, Twitter and LinkedIn pages. These multiple communication channels enable us to have timely, efficient communication, ensuring you are kept up to date with industry news, regulatory changes, grant awards and legal requirements.

Absolutely! We think the best advice comes from our existing operators, so we would recommend you visit an NZCT venue and talk with the venue operator there about the NZCT difference.

If you like what we have to offer, feel free to call us on 0800 44 69 28 or call our regional manager for your area directly (see below) to arrange an obligation-free appraisal.